A project team solves a production issue but does not record what was learned. What should the project manager encourage?

One option

A project team solves a production issue but does not record what was learned. What should the project manager encourage?

Capture and share the lesson so future work can benefit

Keep the knowledge only with the person who fixed it

Erase the issue history

Avoid discussing the problem again

A project team solves a production issue but does not record what was learned. What should the project manager encourage?

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