A project manager notices that a success metric can be gamed and does not reflect customer value. What should the project manager do?

One option

A project manager notices that a success metric can be gamed and does not reflect customer value. What should the project manager do?

Review the metric with stakeholders and replace or refine it to reflect desired outcomes

Keep it because changing metrics is always prohibited

Encourage the team to optimize the metric regardless of value

Stop measuring outcomes entirely

A project manager notices that a success metric can be gamed and does not reflect customer value. What should the project manager do?

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