A project is nearing handover, but key operational knowledge exists only in one specialist’s head. What should the project manager do?

One option

A project is nearing handover, but key operational knowledge exists only in one specialist’s head. What should the project manager do?

Plan and facilitate knowledge transfer before transition

Accept the dependency because the specialist is reliable

Delay documentation until after project closure

Ask operations to discover the process themselves

A project is nearing handover, but key operational knowledge exists only in one specialist’s head. What should the project manager do?

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